How do I fight Uber Eats charges?

Please note: we require you to use the dispute button in the Orders tab in Uber Eats Manager to submit a dispute request within 30 days of the order date. We aim to resolve disputes within about an hour; you can use the tracker to know when to expect a response. All disputes will be evaluated individually.

Can I dispute an Uber Eats charge?

Only admin and manager-level users for Uber Eats Manager are permitted to submit disputes. Disputes will be evaluated on a case-by-case basis, and we cannot guarantee reversals in every situation.

How do I contact Uber to dispute a charge?

How to Dispute an Uber Charge Through the Website
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.

What to do if Uber Eats charges you and you didn t order anything?

If you never received your order but were charged for it, chat with us so that we can make it right and get you back to ordering. Please contact us within 48 hours to get the best possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.

How do I contact Uber customer service?

24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.

How To Manage and Dispute Chargebacks | Uber Eats

Why am I getting random Uber charges?

It might be a temporary authorization hold. If you were charged twice after a recent ride, the duplicate charge is likely a temporary authorization hold. What is this? Uber places a hold when you request a ride in the amount of the upfront or estimated fare price.

Why won t Uber Eats give me a refund?

The company only guarantees a refund if you cancel before the restaurant has accepted the order you place. If the restaurant has already accepted the order, you can't get a refund.

Will Uber Eats refund me?

Issues with Order

If you had an issue with your order, the item you ordered was different from what was delivered to you, or there was an item in your order that was missing, Uber Eats will refund you.

Does Uber Eats refund in credit?

We resolve customer errors fairly and on your behalf, sometimes issuing Uber credits or providing refunds.

What can I do about unauthorized charges on my debit card?

Q: What should I do if I have unauthorized charges on my debit card? A: Contact your bank immediately if you suspect unauthorized transactions on your debit card. If the transaction was made using a debit card or other electronic fund transfers, you may have additional protections under federal law.

Can Uber tell me who used my card?

If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.

Does Uber actually refund money?

If you suspect fraud associated with your account, such as being charged for a ride you didn't take, you may also be eligible to receive a refund. All refund disputes are investigated by Uber and determined on a case-by-case basis. Uber Eats requires you to cancel your order to receive a refund.

How long does Uber take to refund?

We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

How long until you can't refund Uber Eats?

If you never received your order but were charged for it, chat with us so that we can make it right and get you back to ordering. Please contact us within 48 hours to get the best possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.

How many refunds do Uber Eats allow?

How many times can you get a refund from Uber Eats? Currently (as of Jan 2021) you get two automatic refunds per month. Any after that and you must contact support manually..

Why is Uber eats taking my money?

Authorization holds are a way for us to confirm your funds can go through successfully. These are not payment charges. Authorization holds are temporary and the pending line transaction on your bank statement will disappear after a few days.

How do I stop Uber from taking money?

At a Glance: Canceling an Uber Pass is a simple process through the Uber app. Open the app, click on the menu symbol, go to the Uber Pass icon, and turn off auto-renew. Alternatively, you can use services like DoNotPay. If you encounter issues, contact your bank or request a refund through the app's Help section.

How do I chat with Uber Eats support?

To chat with customer support, in the app go to Account → Help → Help With an Order. Select an order, then your issue, to connect. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.

How do I email Uber with a complaint?

How to Contact Uber Via Email in 3 Steps
  1. Log in to Your Uber Account. Open the web browser of your choice and go to ...
  2. Find Your Help Topic. To email Uber about a specific issue, click where it says “Help” in the upper righthand corner. ...
  3. Use the Contact Form to Email Uber.

How do I email Uber Eats support?

If you're having a more unique or serious issue, you can also contact Uber Eats through email, by phone, or on Twitter. If you'd prefer your communication to be private, and don't mind if they get back to you right away or if you get your answer the next day, send an email to

How do I report an issue to Uber?

Contact our team 24/7 via the Help section of the Driver app, or submit a question at If you contact Uber through, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response. We'll also send you an email.

What happens if Uber Eats doesn't deliver on time?

If an Uber Eats delivery never makes it to the customer, who pays compensation, Uber or the delivery driver? Either uber refunds the customer or they redo the entire order from the start. The driver doesn't pay anything, and will still get paid if they makes the delivery as complete.

How long does Uber pending charge take?

When will the authorization hold be removed? It usually takes 3-10 business days after the charge goes through. It may sometimes take longer than that depending on your bank's processing times or policy.

Why have I been charged $5.99 by Uber?

What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.