Why has Uber taken $5.99 from my account?

We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

Why have I been charged $5.99 by Uber?

What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.

Why do I have a $5 Uber charge?

Uber may charge a cancellation fee if you cancel more than 2 minutes after a driver accepts your ride request and if your driver cancels your ride after waiting more than 5 minutes at your pickup location. The cancel fee is around $5, but the exact fee amount depends on your location and the ride type.

Why did I get charged more for Uber?

If your pickup point or destination change after you request the trip, your fare will be charged based on the time and distance of the actual trip. If your driver does not follow the estimated route and takes a detour, your fare may change to account for the extra distance driven.

Why is Uber charging me for rides I didn't take?

If you didn't request this ride at all, it's possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it.

Marketwatch: Uber deactivated account of long-time driver

How do I dispute a charge from Uber?

On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.

How do I contact Uber about unauthorized charges?

Uber has a 24-hour support line you can call if you need to chat with a real person. Simply call 800-593-7069 to get assistance.

How do I contact Uber customer service?

24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.

Can Uber tell me who used my card?

If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.

Why is Uber charging me $9.99 a month?

Uber One is a new membership that provides Rides as well as Eats discounts for $9.99 per month or $99.99 annually. You can cancel your membership within the app up to 48 hours prior to the next scheduled payment without being charged.

Does Uber have hidden fees?

The extra fee

Everything about Uber Reserve sounds great until you book and see the additional cost. When booking, you'll see a cost estimate, but after your ride, you'll notice an additional fee. According to Uber, the fee depends on the type of ride you take and the city you're in, among other factors.

What is Uber One and why am I being charged?

Uber One membership benefits

Uber One is a subscription service that unlocks access to exclusive savings and perks on Uber and Uber Eats. Uber One benefits include: Unlimited $0 Delivery Fee on eligible food, groceries and more on Uber Eats. Up to 10% off eligible orders with Uber Eats.

Does Uber charge your card?

Adding and selecting a preferred payment method will allow you to request a ride. You can add payment methods including credit and debit cards, PayPal, Venmo, digital wallets and Uber gift cards. When a ride ends, your selected payment method is charged.

What can I do about unauthorized charges on my debit card?

Q: What should I do if I have unauthorized charges on my debit card? A: Contact your bank immediately if you suspect unauthorized transactions on your debit card. If the transaction was made using a debit card or other electronic fund transfers, you may have additional protections under federal law.

How do I know if someone is using my Uber account?

Suspicious activity includes:
  1. Trip requests on your account you didn't make.
  2. Completed trips on your account you didn't request or take.
  3. Phone calls or text messages from drivers about pickup when you did not request a trip.
  4. Receipts for trips on your account that you don't recognize.
  5. Account changes that you didn't make.

How do I call Uber without the app?

It's 833-USE-UBER.” Examples of text messages sent after requesting a ride and confirming a trip. Customers can dial 833-USE-UBER (873-8237) to speak with an Uber agent in English or Spanish to request or reserve a ride. The service is available 4 a.m. to 10 p.m. ET nationwide.

Why did Uber charge me twice?

What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method.

How do I chat with Uber eats support?

To chat with customer support, in the app go to Account → Help → Help With an Order. Select an order, then your issue, to connect. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.

Can I talk to a live person at Uber?

24/7 phone support

To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

How do I complain about Uber and get money back?

Resolving Your Request

You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

How long do you have to dispute Uber charges?

Order error adjustment disputes must be submitted within 30 days of the order date. Please provide as much context, detail and evidence as you can (including photos and screenshots) for why you disagree with what has been charged.

How do I dispute a charge on my Uber Pro debit card?

To file the dispute, make sure to complete the form in its entirety: https://branchapp.formcrafts.com/dispute-intake. Branch incurs all charges and fees accrued during the dispute process. There is no fee to file a dispute on your end.

How much is the Uber credit card fee?

For heavy-duty Uber users, the Uber Credit Card packs some nice features, minus the surge pricing. The card's annual fee is $0, and it earns 5% back in Uber Cash on all qualifying Uber purchases, including Uber rides, Uber Eats, and Jump bike and scooter rides.

Does Uber have an account fee?

Good news! There are no recurring charges or membership fees for using Uber. You are only charged for the rides you take.